Return & Exchange Policy
At Trend Lab, customer satisfaction is our priority. While we do not offer refunds or returns, we do provide an exchange option under specific conditions.
🔁 Exchange Conditions
We offer exchange only in the following cases:
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You received a wrong item (different from what you ordered)
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The product is damaged or defective upon delivery
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The item is not working as intended upon arrival
If any of the above applies, we will arrange a free exchange and deliver the correct or replacement item to you.
📆 Exchange Request Window
You must request an exchange within 7 days of receiving your order.
💬 How to Request an Exchange
To request an exchange:
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Click the WhatsApp icon shown on our website and send us your concern
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Or fill out the Contact Form on our website
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Our support team will contact you to verify the issue and begin the exchange process
🚚 Exchange Charges
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Exchange is completely free — no extra charges apply
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We will handle the pickup (if needed) and send the new item to your address
Thank you for shopping with Trend Lab. We're here to ensure your experience stays smooth, secure, and satisfying.