Frequently Asked Questions (FAQs)
Welcome to the Trend Lab Help Center. Below you'll find answers to some of the most common questions our customers ask. If you still need help, feel free to contact us via WhatsApp or our website’s contact form.
🛍️ Orders & Products
Q1: How do I place an order?
Simply browse our collections, add your desired products to the cart, and proceed to checkout. Choose your preferred payment method (Cash on Delivery or Advance Payment), and confirm your order.
Q2: Can I cancel or change my order?
If your order hasn’t been processed or shipped yet, you can request a change or cancellation. Please contact us immediately through WhatsApp.
Q3: Are your products original and good quality?
Yes! We carefully source and select high-quality products in all categories including beauty, home décor, kitchen & dining, tech gadgets, car accessories, and toys.
🚚 Shipping & Delivery
Q4: Do you offer free shipping?
Yes, we offer free shipping all over the United Arab Emirates with no minimum purchase requirement.
Q5: How long does delivery take?
Orders are typically delivered within 2 to 3 working days.
Q6: How can I track my order?
Once your order is shipped, we’ll share tracking information with you (if applicable). You can also contact us via WhatsApp for updates.
💳 Payments
Q7: What payment methods do you accept?
We accept both:
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Cash on Delivery (COD)
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Advance Payment (via secure online methods)
🔄 Returns & Exchanges
Q8: Do you offer returns or refunds?
We do not offer refunds or returns. However, we do allow free exchanges under specific conditions.
Q9: When can I request an exchange?
You can request an exchange within 7 days of receiving your order if the item is wrong, damaged, or not working.
Q10: How do I request an exchange?
Click on the WhatsApp icon on our website or fill out the contact form. Our support team will verify the issue and guide you through the exchange process.
📞 Support & Contact
Q11: How can I contact customer support?
You can reach us directly by clicking on the WhatsApp logo on the website or using our Contact Us form.
Q12: What if I don't receive my order on time?
If your delivery is delayed beyond the usual timeframe, please get in touch with us so we can follow up with the delivery partner.
Still need help? We’re just a message away!
Thank you for choosing Trend Lab — Your destination for trending quality essentials.